Cancellation Policy

In order to avoid possible losing bookings, sufficient notice is required

A cancellation must be made in writing by email.

More than 14 days notice – no charge (FREE CANCELLATION).  We will offer to re-book for another date.

Less than 14 days notice – 50% of the full amount of your stay will become due.

Less than 7 days notice – 100% of the full amount of your stay will become due.  We strongly advise our guests to take out suitable holiday cancellation insurance to cover their stay for any unforeseen circumstances.

Non-arrival (no-show) for a booking will be treated as a cancellation and the full booking value will be charged, regardless of the reason – you will be advised to claim against your travel insurance.

3pm is classed as check in time for the purposes of cancellations.

We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, and provide an alternative of an equal value or a full refund of any monies paid.

Should you need to curtail your stay and leave earlier than planned, the total value of your entire stay will still be due.

Visit England - 5 Star Guest Accommodation AA - 5 Star Guest Accommodation 2023 AA - Breakfast Award 2023 Booking.com - 9.8 out of 10, Traveller Review Awards 2023 TravelMyth top 3 luxury properties in Torquay 2023

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    Please do not hesitate to contact us on +44 (0)1803 475 962 for the latest up to date offers and information to make your stay special.

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