A cancellation must be made in writing by email.
More than 14 days notice – no charge (FREE CANCELLATION). We will offer to re-book for another date.
Less than 14 days notice – 50% of the full amount of your stay will become due.
Less than 7 days notice – 100% of the full amount of your stay will become due. We strongly advise our guests to take out suitable holiday cancellation insurance to cover their stay for any unforeseen circumstances.
Non-arrival (no-show) for a booking will be treated as a cancellation and the full booking value will be charged, regardless of the reason – you will be advised to claim against your travel insurance.
3pm is classed as check in time for the purposes of cancellations.
We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, and provide an alternative of an equal value or a full refund of any monies paid.
Should you need to curtail your stay and leave earlier than planned, the total value of your entire stay will still be due.