Reservations & Cancellations
Booking and Payment
By booking a room at Kingston House, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with Kingston House (“Kingston House”) and represents a legally binding contract between you and Kingston House.
We will require a valid credit/debit card when booking to confirm your reservation. Unlike many other guest houses we do not take deposits of any kind or charge up front, but payment is on arrival. We reserve the right to charge the card as detailed below in the event of a no-show or should the booking be cancelled as per our Cancellation Policy. By entering into this contract you are authorising us to make any charges as per below without additional consent being required.
Cancellation Policy
A cancellation must be made in writing by email.
More than 14 days notice – no charge (FREE CANCELLATION). We will offer to re-book for another date.
Less than 14 days notice – 50% of the full amount of your stay will become due.
Less than 7 days notice – 100% of the full amount of your stay will become due. We strongly advise our guests to take out suitable holiday cancellation insurance to cover their stay for any unforeseen circumstances.
Non-arrival (no-show) for a booking will be treated as a cancellation and the full booking value will be charged, regardless of the reason – you will be advised to claim against your travel insurance.
3pm is classed as check in time for the purposes of cancellations.
We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, and provide an alternative of an equal value or a full refund of any monies paid.
Should you need to curtail your stay and leave earlier than planned, the total value of your entire stay will still be due.
Circumstances Beyond Our Control (Force Majeure)
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with Kingston House.
Damage
We reserve the right to charge for any damage or loss caused by yourself or a member of your party for the replacement, cleaning or repair of any item(s) belonging to Kingston House, or the fabric of the house itself including public areas, damaged either willfully or because reasonable precautions have not been taken. In this event, payment for any such damage or loss can be charged to your credit card without prior consent being required for the costs incurred.
Insurance
We do advise holiday insurance in case of the unexpected because it happens more often than you think. It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
Medical Conditions
If you or any member of your party has a medical condition, allergy or disability which may affect your stay, please call us to advise us so that we can make provision for the particular need(s) of the persons(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, Kingston House reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.
Lost Keys
On check in, you will be issued with a room key. It is your responsibility to ensure safety of your room key at all times and return them at the end of your stay on check out. Loss of keys will be subject to a minimum lost key charge of £100.
Lost Property
Any lost property items will be kept safe until we have contacted you. Should you wish an item to be returned to you, a minimum charge of £10 will be charged to your credit card to cover postage, packing and administration.
Parking
There is free car parking available, however, we cannot accept any liability for any damage or theft to vehicles whilst parked within our grounds.
Towels
We do provide 2 Luxury Towels, hand towel, flannel and a floor matt. With sustainability in mind, we will only change the towels for quests staying longer than 3 nights. If you are staying for our minimum 2 night visit and wish to have a change of towels, please let us know. However, we will charge a nominal fee of £4.50 per towel to cover laundry costs.
Non-Smoking Policy
Kingston House is by law strictly Non-Smoking. For our guests comfort and safety we do not allow the use of electronic cigarettes or vaporizers (vapes). There is an outside area for smoking.
